How It Works
A simple, personal approach to live-in care.
Technology to remove the friction. People to make the decisions that matter.
- 1
Initial Consultation
A relaxed conversation with a care advisor. We listen to the situation, explain the options honestly and answer your questions — no pressure, no sales script.
- 2
Care Assessment
A detailed assessment of care and medical requirements, daily routines, the home environment, interests and preferences. This becomes your digital care plan.
- 3
Carer Matching
Our matching system shortlists the most suitable self-employed carers in your area, scored on experience, skills, languages, availability and personality fit. Every shortlist is reviewed by our team before you see it.
- 4
Carer Biographies
You receive anonymised carer biographies through a secure link — background, experience and approach, with personal contact details protected for everyone's privacy.
- 5
Video Introduction
Choose who you'd like to meet and we arrange a three-way video call with you, the carer and a member of our team. You decide whether it feels right.
- 6
Digital Contracts
Once you're happy, contracts are drawn up and signed digitally. Minimal paperwork, clear terms, GDPR-compliant handling of your information throughout.
- 7
Ongoing Care Management
Your carer moves in and our work continues: scheduled reviews, care note oversight, replacement cover when needed and a 24/7 line for families and carers.
Human Oversight
AI assists the matching. People make the decisions.
Every shortlist is reviewed by our team, every placement is introduced by video call, and every arrangement is professionally managed. Your data is handled securely and only ever shared with your consent.
Ready to talk about care at home?
Arrange a no-obligation consultation with a care advisor. We'll listen, answer your questions and explain exactly how our managed introduction service works.